Support & FAQ

DeepScan is an AI-powered ingredient scanner that analyzes food packaging ingredients. Simply take a photo of the ingredients list on the back of any food package, and our AI will analyze and break down the ingredients for you, helping you understand what's in your food.

The free version includes 3 ingredient scans per week, basic ingredient analysis, and access to fundamental ingredient information. You can scan ingredients and get basic insights into what's in your food.

The PLUS subscription gives you unlimited ingredient scans, removes all advertisements, provides detailed ingredient analysis with health insights, allergen warnings, and priority support.

Our AI ingredient recognition is highly accurate for most common food ingredients and additives. However, like all AI technology, it may occasionally make mistakes. We recommend double-checking the results, especially for unusual or complex ingredient names.

Yes! DeepScan can help identify common allergens in ingredients lists. However, please always double-check allergen information and consult with a healthcare professional if you have severe allergies. The app is not a substitute for careful reading of food labels.

Subscriptions are managed through your device's app store (Apple App Store or Google Play Store). To cancel, go to your device settings, find "Subscriptions" or "Manage Subscriptions," and cancel your DeepScan PLUS subscription there.

Yes, we take data security seriously. Your personal data is encrypted and stored securely. We only collect the information necessary to provide our service and never sell your data to third parties. See our Privacy Policy for more details.

DeepScan works best with English ingredient lists, but it can also recognize many common ingredients in other languages. For the most accurate results, we recommend scanning ingredients lists in English when possible.

You can contact our support team through the contact form on our website or directly through the app. We typically respond within 24 hours during business days.

DeepScan requires an internet connection to analyze ingredients using our AI technology. Some basic features may work offline, but for ingredient analysis and recognition, an internet connection is required.